FieldCentrix

FieldCentrix^® field service software automates the costly, time-consuming, and paper-intensive processes associated with field service. These processes include communicating with headquarters, receiving work assignments, completing work orders, submitting billing information to accounting, and even ordering parts. With FieldCentrix, field service companies can increase a field service worker's productivity, heighten customer satisfaction, reduce operation costs, and improve profitability.

The FieldCentrix product suite includes: FX Mobile, FX Service Center, FX Interchange, and FX e-Service. Benefits of the solution include:

• Enhanced customer satisfaction — provides instant and continuous communication between the field, dispatchers, and customers for faster and more efficient service
• Increased productivity — eliminates more than two hours a day of unproductive time per field service worker
• Lowered operating costs — dramatically reduces the need for cellular phones and pagers
• Increased cash flow — automatically captures time sheet and billing information so manual reconciliation is minimized and invoices can be sent in minutes instead of weeks
• Increased profits — prompts field service personnel to electronically record additional service opportunities and automatically sends them to the sales department for quick follow-up and action

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Copyright © 2000 J. Knutson and Associates, Inc. Last modified: January 02, 2008